Q&A: John Lewis Business tells all on its B2B offer
Shining the spotlight on John Lewis Business’ B2B services, Laura Moriarty, Interior Design Account Manager, tells all on what the brand can offer to hospitality professionals.
How does John Lewis Business differ from the John Lewis many know from the high street?
While John Lewis as a high street brand caters to individual consumers looking for everything from fashion to furniture, John Lewis Business is all about serving our business customers. We specialise in three key areas:
Technology: From equipping a new startup to upgrading an existing office, we can help find the right technology solutions at competitive prices.
Property: Whether you’re an architect, interior designer, or managing a property portfolio, our team of experts will source furniture and technology to fit your needs and budget.
Gifting: Need to show appreciation to employees or clients? We take the hassle out of corporate gifting. We offer gift cards, e-gift cards, hampers as well as create motivating employee benefits and reward programmes.
Tell us more about your B2B services – what do you offer?
Here is how we cater to a wide range of corporate customers:
Tailored Service: Our Partners will work closely with you, no matter your industry – from architects needing high quality furniture for their latest development to startups requiring the latest technology solutions. We understand the unique requirements and deliver those accordingly, whether it’s corporate gifting, interior design clients or furnishing a reception area.
Product Range: The John Lewis website is effectively our catalogue and therefore we offer a wide range of products to find the perfect choices to suit your needs and budget. Think top-of-the-line technology solutions to optimise efficiency, high-quality furniture and a curated range of corporate gifting options to leave a lasting impression.
Order Journey: Our Partners handle your project from start to finish. This includes initial enquiries, product sourcing across our range, and even bulk purchasing with competitive discounts. We take the burden off your shoulders, ensuring a smooth and efficient process.
Expert Delivery: Utilising our John Lewis delivery teams, these experienced Partners will deliver your chosen products directly to location and ensure everything is as it should be or properly installed.
Ongoing Support: It doesn’t end with the sale, we will ensure we are there to address any questions or concerns you may have after your order is completed. This ensures your technology continues to run smoothly, your furniture remains functional and your gifting recipients are impressed for years to come.
Tell us about your ‘Partners’ – who are they and what role do they play in your B2B services?
The term ‘Partner’ refers to all of us, everyone who works in John Lewis. It is a core part of our company structure, which is actually quite unique.
When you work with the John Lewis Business team, you are dealing directly with Partners who are experts in their field. They have in-depth knowledge of our product range and a deep understanding of the B2B landscape. They will be your dedicated point of contact, guiding you through the entire process – from initial order enquiry to product selection, delivery and after-sales support.
Because we’re Partners, we are invested in our customers’ success. Our focus isn’t just on making a sale; it’s about building a long-term relationship and creating a solution that truly meets their needs.
Who are your typical clients?
At John Lewis Business, our typical customers come from a variety of industries. We partner with, but not limited to, design professionals who work on both residential and commercial projects, property developers and the hospitality sector to provide them with access to a vast product selection, expert advice and streamlined purchasing processes. We assist companies with large-scale procurement needs, offering competitive pricing, bulk order fulfilment and dedicated account management to ensure a smooth and efficient buying experience.
What kind of design briefs and budgets does John Lewis Business cater to?
We are adaptable to specific design briefs and budgets and our Partners will work collaboratively with you to find the perfect balance between design vision and financial feasibility. Don’t hesitate to reach out and discuss your project – we’re confident we can find a solution that works for you.
Why might professionals from the hospitality industry in particular benefit from working with John Lewis Business?
We understand the demands of the hospitality industry. Furnishing an entire hotel or restaurant can be a significant expense. John Lewis Business offers competitive pricing for bulk orders, helping customers maximise value without compromising on quality. In addition to this, our Partners will manage the project with meticulous attention to detail, from initial order discussions to final delivery. By working with us, you gain access to industry expertise, design guidance, cost-effective solutions and a team dedicated to the project’s success.
How can potential clients get in touch?
Customers can reach us by phone or email, our details are below but can be found on our website too.
Email: business@johnlewis.co.uk | Phone: 03456 037 979 | Monday – Friday 09:00 – 17:00
