Ambassadors Bloomsbury install Samsung electronics
Samsung Electronics has announced that Ambassadors Bloomsbury, has recently installed its unique unified voice & data platform for hospitality, to improve both staff communication and guest Wi-Fi experience as part of the hotels upgrade project.
At the same time, the hotel upgraded its in-room TVs to Samsung Hospitality TVs and installed a Samsung multi-function printer to update its back office capability.
Connectivity and quality of the Wi-Fi service available at a hotel can be a significant factor in a guest’s choice of venue. In recognition of this, Ambassadors Bloomsbury wanted to provide first class Wi-Fi access for all guests as well as replacing the internal phone system which had become unreliable.
Francisco Ventura, General Manager of Ambassadors Bloomsbury, said: “Upgrading our systems has made me realise how poor our service was previously. Our Wi-Fi service for our customers and staff is now accessible everywhere and integration of mobiles into the system has given us a much better and lower cost method of communication with staff wherever they are. This will result in better customer service”
As a result of its upgrade project, Ambassadors Bloomsbury wanted to replace its aging PABX telephone system, separate DECT radio infrastructure and Wi-Fi network with a unified platform that could combine the functionality of all previous infrastructures into a single integrated solution. The hotel selected Samsung’s single platform voice & Wi-Fi solution because it would reduce the cost of infrastructure support, flatten IT management overhead and improve staff to guest communications. The Samsung systems were installed and commissioned by the hotel specialist reseller htm.
Graham Long, VP of Enterprise Team, Samsung Electronics UK and Ireland, said: “Connectivity is a major part of our everyday lives, so it is important that when people arrive at any hotel that they are able to get the best experience possible. Our offering was a great match for what Ambassadors Bloomsbury wanted to do, so it is great to be able to help the hotel with its upgrade projects, and supply guests and staff with a fantastic experience.”
